Terms of Service

Return & Exchange Policy

At Tracksuit Factory, customer satisfaction is our priority. We want you to love what you wear. If you're not completely satisfied with your purchase, we offer an exchange process to help you find the right fit and style.

1. Exchange Eligibility

We accept exchange requests within 6 days of receiving your order in the following situations:

  • Size Issues: If the size does not fit properly, you can request an exchange for a different size.

  • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you can request an exchange.

  • Not Satisfied With Your Purchase: If you are not satisfied with your product, you can request an exchange for another product available on our website.

2. Exchange Timeframe

All exchange requests must be submitted within 6 days of receiving the product. Requests submitted after this period may not be accepted, except where applicable law provides otherwise.

3. Conditions for Exchange

To qualify for an exchange:

  • The product must be unused, unworn, and unwashed.

  • All original tags, labels, and packaging must be intact.

  • The product must be in its original condition.

  • The product must not show damage caused after delivery.

These conditions will not restrict any rights available to customers under applicable consumer protection laws.

4. How to Request an Exchange

To request an exchange:

  1. Contact us at enquiry.tsf@gmail.com within 6 days of receiving your order.

  2. Share your order number and reason for requesting an exchange.

  3. Provide clear photographs or videos if the product is damaged, defective, or incorrect.

  4. Our team will review your request and guide you through the exchange process.

Once approved, we will share the instructions for completing your exchange.

5. Exchange for Another Product

If you are not satisfied with your purchased product, you can request an exchange for another product available on our website, subject to availability.

If the new product has a different price, any applicable price difference will be communicated before processing the exchange.

6. Non-Eligible Products

Products that have been used, washed, or damaged after delivery, or returned without original tags and packaging, may not qualify for a voluntary exchange.

This does not affect any mandatory rights or remedies available under applicable law.

7. Shipping Charges

Exchange shipping charges, if applicable, will be communicated by our customer support team before processing the exchange.

For damaged, defective, or incorrectly delivered products, shipping costs will be handled in accordance with applicable consumer protection laws.

8. Important Notice

Tracksuit Factory follows an Exchange-First Policy. We encourage customers to choose an exchange for size issues, product preferences, or other eligible concerns.

We do not offer voluntary monetary refunds for ordinary change-of-mind or size-preference requests. However, any refund or other remedy required under applicable Indian law will be provided.

Contact Us

For exchange-related assistance, please contact us:

  • Email: enquiry.tsf@gmail.com

  • Phone: +91 8512041559

  • Address: Shop No. 2, Rose Apartment, Mira Road East, Thane – 401107

Thank you for shopping with Tracksuit Factory. We appreciate your trust!