Privacy Policy

At Tracksuit Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, www.tracksuitfactory.in, or make a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, interact with our services, or place an order, we may collect the following information:

Personal Information:

Full name
Email address
Phone number
Shipping and billing address
Order details and purchase history
Payment status and transaction-related information

Please note that payments are processed through third-party payment providers. We may not directly store your complete card or banking details.

Technical and Non-Personal Information:

We may automatically collect information such as:

IP address
Browser type and device information
Operating system
Website browsing activity
Pages visited and interactions with our website

Cookies and Tracking Technologies:

Our website uses cookies and similar technologies to improve your shopping experience, remember preferences, manage shopping carts, analyse website performance, and support advertising activities.

These technologies may include Shopify analytics and advertising tools such as Meta Pixel, where enabled. You can manage cookies through your browser settings and any cookie preferences made available on our website.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing: To confirm, process, and deliver your orders.
Customer Support: To respond to inquiries, exchange requests, complaints, and other customer service matters.
Order Communication: To send order confirmations, shipping updates, tracking information, and important notifications.
Payment Processing: To facilitate secure transactions through our payment partners.
Website Improvement: To analyse website performance and improve our products, services, and shopping experience.
Marketing and Promotions: To share promotional offers, new arrivals, discounts, and product updates where permitted by applicable law and your preferences.

You can opt out of promotional communications at any time by using the unsubscribe option or contacting us.

3. How We Share Your Information

We may share relevant customer information with trusted third-party service providers when necessary to operate our business and fulfil orders.

These may include:

Shopify: Our e-commerce platform for operating our online store.
Payment Providers: Such as Razorpay and other available payment gateways to process transactions.
Shipping and Courier Partners: To deliver orders and provide shipment tracking.
Analytics and Advertising Services: Such as Meta and other platforms, where enabled, to measure advertising performance and improve marketing.

We share only the information reasonably required for these purposes. Third-party providers may process information according to their own privacy policies and applicable laws.

We do not sell customers' personal information to third parties.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, absolute security cannot be guaranteed.

5. Cookies and Advertising

Cookies help us provide a better shopping experience and understand how visitors interact with our website.

We may use cookies and similar tracking technologies for:

Shopping cart functionality.
Remembering customer preferences.
Website analytics.
Advertising measurement and relevant promotional campaigns.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required, we will seek your consent before using non-essential cookies or tracking technologies.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Access: Request information about the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to applicable legal and business record-retention requirements.
Marketing Preferences: Opt out of promotional emails or communications.
Privacy Complaints: Contact us regarding concerns about the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

8. Children's Privacy

Our website is not intended for individuals under the age of 18 without the involvement or permission of a parent or legal guardian, where required by law.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware of such collection, we will take appropriate steps to address it.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be published on this page. We encourage customers to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Tracksuit Factory

Website: www.tracksuitfactory.in

Email: enquiry.tsf@gmail.com

Phone: +91 8512041559

Business Address: Shop No. 2, Rose Apartment, Mira Road East, Thane – 401107