Return & Exchange Policy

Return & Exchange Policy

At Tracksuit Factory, customer satisfaction is our priority. We want you to love what you wear. If you're not completely satisfied with your purchase, we offer an easy exchange process to help you find the right fit and style.

 

Please read our Return & Exchange Policy carefully.

1. Exchange Eligibility

We offer exchanges within 6 days of receiving your order under the following circumstances:

  • Size Issues: If the size doesn't fit you properly, you can request an exchange for a different size.

  • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you can request an exchange.

  • Not Satisfied With Your Purchase: If you're not satisfied with your product, you can request an exchange for another product available on our website.

2. Exchange Timeframe

All exchange requests must be submitted within 6 days of receiving the product. Requests submitted after this period will not be accepted.

3. Conditions for Exchange

To qualify for an exchange, the following conditions must be met:

  • The product must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not have any signs of damage caused after delivery.

4. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact us at enquiry.tsf@gmail.com within 6 days of receiving your order.

  2. Share your order number and the reason for requesting an exchange.

  3. Provide clear photographs or videos of the product if required.

  4. Our team will review your request and guide you through the exchange process.

Once your request is approved, we will share the further instructions for completing your exchange.

5. Exchange for Another Product

If you are not satisfied with your purchased product, you can request an exchange for another product available on our website, subject to availability.

 

If the new product has a different price, any applicable price difference will be communicated before processing the exchange.

6. Non-Eligible Products

Products that have been used, washed, damaged after delivery, or returned without original tags and packaging will not qualify for an exchange.

7. Shipping Charges

Exchange shipping charges, if applicable, will be communicated by our customer support team during the exchange process.

8. Important Notice

Tracksuit Factory follows an Exchange-Only Policy. We offer product exchanges instead of monetary refunds. Customers are requested to carefully check product descriptions and size guides before placing an order.

Contact Us

For any questions or exchange-related assistance, please contact us:

  • Email: enquiry.tsf@gmail.com

  • Phone: +91 8512041559

  • Address: Shop No. 2, Rose Apartment, Mira Road East, Thane – 401107

Thank you for shopping with Tracksuit Factory. We appreciate your trust and look forward to serving you!