FAQ

1. What is Tracksuit Factory?

Tracksuit Factory is an e-commerce brand based in Mumbai, specializing in custom-designed jackets for both men and women. We offer a variety of styles, including leather jackets, bombers, denim jackets, and more. Our goal is to provide high-quality, personalized jackets that let you express your unique style.

2. How do I customize my jacket?

At Tracksuit Factory, we believe in making fashion personal. You can customize your jacket by choosing your preferred fabric, colour, fit, and design elements. Whether you're looking for a street-style look or a classic piece, our team will work with you to bring your vision to life. Simply browse through our customization options and reach out to us for assistance if needed.

3. What materials are used for the jackets?

We use only premium materials to ensure both comfort and durability. Whether it's high-quality leather, soft cotton, or denim, every fabric is carefully sourced to provide a superior wearing experience. All our jackets are designed to withstand everyday wear while keeping you stylish and comfortable.

4. How long does it take to receive my custom jacket?

Once you’ve placed your order, we prioritize a quick turnaround without compromising on quality. Generally, custom jackets take approximately 7-14 business days to be crafted and shipped. You will receive updates on the status of your order throughout the process.

5. How do I place an order?

Placing an order is simple! Browse through our collection, select your customizations, and proceed to checkout. If you need any assistance with customization or have specific requests, you can reach out to us directly through our contact page, and our team will guide you.

6. Can I change or cancel my order once it’s placed?

Once an order is placed, we begin the customization process immediately to ensure quick turnaround times. Therefore, changes or cancellations are only possible within 24 hours of placing the order. After that, the order is processed and cannot be modified.

7. What if my jacket doesn’t fit?

We offer a comprehensive size guide on our website to help you choose the right fit. However, if you find that your jacket doesn’t fit as expected, please contact us within 2 days of receiving your order. We’ll assist you with an exchange or alteration, depending on the circumstances.

8. Do you offer international shipping?

Currently, we offer shipping within India. We’re working towards expanding our services and hope to offer international shipping in the near future. Stay tuned for updates!

9. What is your return policy?

Since our jackets are custom-made, returns are only accepted in cases of defective items or errors in customization. If you receive a damaged or incorrect product, please contact us within 2 days of receiving your order, and we’ll work with you to resolve the issue promptly.

10. How can I contact customer support?

You can contact us via email at enquiry.tsf@gmail.com, or you can reach out through our Live Chat feature on the website for immediate assistance. Our customer support team is available Monday to Friday, from 12:00 PM to 6:00 PM (IST).

11. Can I collaborate with Streetwear Clothing for a business partnership?

Yes! We are always open to collaborations and partnerships. If you're interested in working with us, please email us at enquiry.tsf@gmail.com , and we’ll be happy to discuss potential opportunities.

12. How do I stay updated with new products and promotions?

Instagram: @tracksuitfactoryy