Shipping Policy

At Tracksuit Factory, we are committed to delivering your orders safely and efficiently. We aim to provide a smooth shopping experience, from placing your order to receiving your package at your doorstep.

Please read our Shipping Policy to understand our order processing and delivery procedures.

1. Order Processing Time

Orders are generally processed within 5–7 business days after successful order confirmation.

Processing time may vary depending on product availability, order volume, and operational requirements.

Once your order has been dispatched, you will receive shipping confirmation and tracking details.

2. Shipping & Delivery Time

We currently offer shipping across India.

• Within India: Estimated delivery time is 7–10 business days after dispatch.

Delivery timelines are estimates and may vary depending on your location, courier service, weather conditions, holidays, and other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any free shipping offers or promotional shipping benefits will be communicated on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout.

You can use the tracking number to monitor your shipment status.

If you experience any tracking issues or unusual delivery delays, please contact our customer support team for assistance.

5. Shipping Locations

Currently, Tracksuit Factory delivers orders across serviceable locations within India.

International shipping is not currently available.

Delivery availability may depend on the courier partner's service coverage in your area.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, house number, street, city, state, and PIN code.

If you notice an error in your shipping address after placing an order, please contact us immediately.

We will try our best to update the address before dispatch. However, changes cannot be guaranteed once an order has been shipped.

7. Order Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes.

• Courier service disruptions.

• Weather conditions or natural events.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in case of unexpected delivery delays.

8. Failed Delivery & Undelivered Orders

If a delivery attempt fails due to an incorrect address, unavailable recipient, or unsuccessful customer contact, the courier partner may attempt delivery again or return the package to us.

Customers are requested to provide a reachable phone number and ensure someone is available to receive the package.

Any additional shipping arrangements, where applicable, will be communicated by our customer support team.

9. Lost, Damaged or Incorrect Shipments

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 6 days of receiving the product.

Please provide:

• Your order number.

• A clear description of the issue.

• Relevant photographs or an unboxing video, if available.

Our team will review the complaint and assist with an appropriate resolution, including an exchange or any other remedy required under applicable consumer protection laws.

If your package appears lost in transit or the tracking status shows an unusual delivery issue, please contact us as soon as possible so we can coordinate with the courier partner.

A delivery scan alone will not prevent investigation of a genuine non-delivery complaint.

10. Contact Us

For shipping-related questions, delivery updates, or assistance with your order, please contact us:

Business Name: Tracksuit Factory

Website: www.tracksuitfactory.in

Email: enquiry.tsf@gmail.com

Phone: +91 8512041559

Business Address: Shop No. 2, Rose Apartment, Mira Road East, Thane – 401107

Thank you for choosing Tracksuit Factory. We appreciate your trust and look forward to delivering a great shopping experience!